Loading... Please wait...

Categories

Our Newsletter


Contact

Email

The best way to receive a detailed reply to your enquiry is via email. Our email address is support@tronixlabs.com 

Please note that there may be a delay in replying to email between Friday afternoons after 3pm and Sunday evenings. 

Our most common questions we are asked and their answers are listed below:

  • Can I collect my order in person? No - all orders are posted. If you're in a hurry please use Express Post.
  • Can you tell me if something is in stock? - Please click here to learn more.
  • How do I set up a credit account? We don't accept purchase orders. Payment is via Visa, MasterCard, American Express, PayPal or bank deposit before shipment. 
  • I want to add something to an existing order! Make a new order. We will refund any possible surplus extra postage you paid on the day we send the orders.
  • Can you send me a pro-forma invoice? We can - but only for orders over $500.
  • Can you solder something for us? Or assemble a kit? Yes. Email us with the details for a quote.

If you need a copy of your tax invoice, please follow these instructions:

  1. Log in to your Tronixlabs account
  2. Click "Completed"... and a list of your orders will be shown.
  3. Click the "View order details" button next to the order you are looking for.
  4. Once the order is displayed, click "Print Invoice" on the right-hand side of the screen. 
  5. You can now save the invoice as a .pdf or print it locally. 

If you have a request for support, problem or a complaint we won't use social media to discuss this - instead, please email support@tronixlabs.com.

Post

Our postal address is:

PO Box 4601
Eight Mile Plains QLD 4113
 
Do not send orders via the post!
 
If you don't have a credit or debit card, or PayPal - order online and use the Bank Deposit payment method.
Deposit the cash at any branch of the Commonwealth Bank.