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Privacy Policy

Your privacy is important to us

Your privacy is extremely important and we're committed to keeping it that way. We will never share your information with others unless legally required to do so. You can only receive marketing material (email) on a voluntary basis, and can unsubscribe (opt-out) using links in the email at any time. However you might miss out on some great offers! Furthermore, our full privacy policy is described below:

Privacy Policy and Notice

This is the privacy notice of Tronixlabs Pty Ltd. In this document, “we” or “us” refers to Tronixlabs Pty Ltd registered in Australia with ACN 168118705.

Our registered office is at 99 Coventry Street, South Melbourne 3205. Please note that this is not a retail outlet nor the address where stock is located

This is a notice to tell you about our policy pertaining all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Commonwealth of Australia law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our web site or through any other source given to us by you, and why it is necessary to collect it:

  • Basic identification and contact information - such as your name and contact details. This information is used:
    • to provide you with the services which you request;
    • for verifying your identity for security purposes;
    • for marketing our services and products;

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

  • Market place information

When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

  • Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
    • to correspond with you or deal with you as you expect.
    • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
    • to send you news about the services to which you have signed up;
    • to tell you about other of our services or the services of sister web sites.
  • Information you post on our website

The information you send to us by posting it to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

  • Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Financial information relating only to your credit cards

We do not collect or store credit card details. All credit, debit card and PayPal transfer payments are handled securely via PayPal or Stripe. We can offer off-line payment methods such as direct bank deposit, cheque and money order if required. You can use bank deposit with our online store, for cheque and money order payments please email support@tronixlabs.com first.  

Passing information to delivery companies

As part of delivering your order, we will pass your name, address, telephone number and email address to Australia Post or another carrier of our choice via electronic means. This allows you to track your order, subscribe to tracking updates and other services offered by the carrier. 

If you would prefer this to not happen, email us before placing an order and we will send your package using a pre-paid satchel with only your name and address on the package. This will delay the shipment of your package by one to two working days. 

Passing information to suppliers in the United States

In some situations we need to import items from the USA, and these suppliers (usually Digikey and Sparkfun) insist on being given the details of the end user (you) before approving the export of components. Suppliers aren't stupid and don't accept us (Tronixlabs Pty Ltd) as the end user so we will pass on your details to the supplier as the end user. 

Confidentiality of business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our customer or client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

We keep information which forms part of our business record for minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

You can manually disable cookies at any time - check your browser’s ‘Help’ to find out how. This will not affect your ability to view the site.

Although your browser software enables you to disable cookies, this will not affect your ability to view the site. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. You can still use this web site even if you choose to disable cookies. Here are the ways we use cookies:

  • to record whether you have accepted the use of cookies on our web or not. If you not accepted may be our website not works properly. 
  • to allow essential parts of our web site to operate for you.
  • to operate our content management system.
  • to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
  • to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
  • to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they have visited.
  • to store your personal information so that you do not have to provide it afresh when you visit the site next time. 
  • to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

Calling our contact telephone number

When you call our telephone number, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our service to you.

Use of Olark live chat services

If you communicate with us via Live Chat, this system tells us all the information that you voluntarily enter, along with your computer's IP address and your suburb location if this can be determined from the IP address. We can also see the store pages you are viewing when using live chat.

Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.

Disclosure to Government and their agencies 

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. 

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Sale of your personal information

We do not rent, sell or otherwise disclose any of your information to any person outside our business. 

Data may be “processed” outside the Commonwealth of Australia

Our web sites are outside of Australia. Accordingly data obtained within the Commonwealth of Australia may be “processed” outside the Commonwealth of Australia and data obtained in any other country may be processed within or outside that country.

Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

Removal of your information

If you wish us to remove personally identifiable information in the public view from our web site or forum, please contact us in writing (address below). To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

We will keep your sales information in our private internal systems for seven years from the date of your last transaction with us, as required by the ATO for record keeping. We will retire before seven years has elapsed so that information will be destroyed at that point. 

Complaints procedure

If you have a complaint about how we are collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.

If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.

We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.

How you can contact us

All privacy enquiries are required in writing - please send to:

Attn: Privacy Officer
Tronixlabs Pty Ltd
PO Box 313
Mooroolbark 3138

If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

OAIC contact details:

Officer of the Australian Information Commissioner (OAIC) 

Email: enquiries@oaic.gov.au

Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy. Last update - 26/6/2017