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Customer Service

The following is a list of your frequently-asked questions along with useful information about Tronixlabs. If we haven't answered your question below, please email support@tronixlabs.com 

Australia!

Tronixlabs is located in Melbourne, Australia. We're an online-only retailer that can deliver your order anywhere in Australia for $5 using trackable Australia Post Parcel Post, or next business day to most areas with Express Post at cost. We also deliver orders to many countries including New Zealand, the USA, UK and Europe. Click here to learn more

Shipping Options

If all the items in your order are in stock, and we receive your order and payment before 3pm Melbourne time on a weekday - we will ship your order the same day. Please visit our Shipping page for everything you need to know about shipping and delivery.

Can't find what you're looking for?

All our product categories are neatly indexed along the left-hand side of the site. Or try the search box at the top-right. You can enter supplier part numbers and SKUs. Or review our site mapOf course you can contact us and we'll help you ASAP!

Where is your store?

We do not have a retail store that you can visit - we're an online-only business. You cannot collect your order directly from our facility. 

Stock levels

For an understanding of how our stock levels work, please visit our Stock Levels page

How to add more items to an existing order that hasn't been sent:

Please place a new order as usual, and we will refund the excess shipping charge back to your method of payment. 

Payment Methods

We accept the following types of payment:

  • American Express, MasterCard or Visa via our SSL-secured checkout
  • PayPal and Discover Card

Australian customers can also pay via direct bank deposit. Please note your order will be shipped after the funds have been cleared and stock is available. Bank details are shown below and also emailed to you when the order has been completed:

Commonwealth Bank
BSB - 063 000 
Account - 1250 7006 
Name - Tronixlabs Pty Ltd

Please enter your order number in the reference field. 

Item request

If you can't find what you're looking for, or would like us to stock a new item from an existing or new supplier - please contact us

"I'd like that, but it needs soldering..."

We can organise to have anything from header pins soldered to a breakout board to entire kit assembly. Email support@tronixlabs.com before placing your order to organise this. Small jobs are free, larger jobs may incur a charge and a small delay in shipping. 

No minimum order

We're happy to send out a five cent component if you're happy to pay for the postage. However have a look around, there's so much more.

Purchase Orders

We accept official purchase orders at our discretion from most Australian schools, TAFEs, universities and libraries. Purchase order sales must have a minimum value of $20 including GST. Please email for more information. Purchase orders do not qualify for same-day shipping.

We do not issue pro-forma invoices for orders under $100. 

Our pricing policy

We want to provide you with great value on brand name and other items and have these available to you locally in Australia. Prices may rise and fall depending on the exchange rate, cost price, supply and demand.

Prices may change after a product has been released, for example if you read about a new product from last month, the price may have changed since then - and the current price will be that shown on the product page. 

We are open to negotiation for volume orders - please email support@tronixlabs.com with your requirements for a quote.

We're even cheaper for international customers!

If your delivery address is outside of Australia - we don't have to collect 10% GST (sales tax), saving you even more - so if you're in New Zealand, the USA or further afield - we may still be cheaper than your local suppliers. 

Orders are Final

We do not offer "change of mind" returns or order cancellations once payment or your official purchase order has been received. We'd rather you had the right thing first time - so if you're not sure about something contact us before making an order. Warranty issues are of course not considered returns and explained fully in our Terms and Conditions

You're not happy?

Simple - email us for a speedy resolution. We will not discuss your problem using social media.

Privacy Policy

Yes - we have a privacy policy, and you can read it from here

Company details

Tronixlabs Pty Ltd ACN 168118705 - Boxall Kilah Family Trust ABN 72410515988