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Shipping

*** Holiday notice ***

We will be closed between 3pm 28th July and 7th of August 2017. Orders received between that time will be processed from 8th August. If you place an order before 28th July that includes an item which is out of stock - your order will ship after 7th of August.

If you change your mind during the closure period and your order status is either "Awaiting Fulfilment", "Awaiting Shipment" or "Partially Shipped" - please email support@tronixlabs.com and we will cancel and refund the part(s) for you. 

Order before 3pm Melbourne time for same-day shipping... 

... that's between Monday and Friday if all your items are in stock. Otherwise we wait until all the parts have arrived. Excluding public holidays!

We'll send your entire order anywhere in Australia for $5!

That's right - for $5 we'll send your order using Australia Post Parcel Post or Registered Post. Delivery usually within two to six working days. Not applicable to purchase order customers. 

In a hurry? Use Express Post

Select Express Post in the checkout for next-business day delivery if you're in the Express Post national network, otherwise two or three working days.

Want to add more items to an order that hasn't been sent?

Just place a new order. If we can combine the two (or more orders) we'll refund any excess postage to your method of payment. 

eBay customers

Your shipping terms and conditions are listed on the individual item's eBay product page on eBay - not here, and the information on this page does not apply to you. 

Frequently Asked Questions about Delivery

  • You cannot visit us and collect your order. If you're in a rush, use Express Post
  • Tracking information is sent to you via email once the order has been sent. Check your spam folder if you can't find it, otherwise email support@tronixlabs.com and we'll re-send it
  • Once your order status has changed to "Shipped" - we cannot modify or cancel it
  • "Extra cover" or "Signature on delivery" is optional and not included by default with any order. Use the links to add these to your order
  • If you live in Melbourne... even right next door to our post office - $5 delivery can still take up to six working days. No amount of complaining on twitter will make it arrive faster. If you want it the next business day, use Express Post
  • Once Australia Post has scanned your parcel as "Delivered" - it is delivered. If you can't find the parcel someone has probably stolen it. If you live in a flaky neighbourhood use Signature on Delivery or get a Parcel Locker/Collect address
  • The full legal mumbo-jumbo with regards to delivery can be found in our Terms and Conditions

If you have a question that isn't answered here - please email support@tronixlabs.com