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Terms and Conditions

By using the website and/or services of tronixlabs.com.au, Tronixlabs Pty Ltd and related entities you acknowledge and understand that you have accepted and will abide by these terms, and agree to our Privacy Policy - no matter if you understand them or not.   

0. October/November Holiday Closure

Tronixlabs was closed from 3pm Friday 27/10 until Monday 6/11. You agree that any orders received during that time will be processed from the 7/11. If you placed an order before the closure time that includes an item which is out of stock - you agree that your order may ship after the holiday period. You agree that this notice overrides any "Ships in x days/Ships in x hours" timeframe on product pages. Any questions, please email support@tronixlabs.com.

1. Shipping and Delivery

If your order consists of an item that is out of stock, we will hold the entire order until it is ready to send as one parcel. Otherwise please create two orders - one for stocked items, and another for items which are listed as "Ships in x days".

We pack all shipments to deal with the rigours of domestic and international delivery, however once the shipment has been lodged with Australia Post or your nominated carrier the onus is on the carrier or yourself for any damage to the shipment or non-delivery.

You understand and agree that Tronixlabs Pty Ltd, including its directors, employees, servants or agents can not be held responsible for missing, damaged or non-delivered parcels.

If you require extra cover for your order during transport, you can add it to your order. Extra cover is not available by default irrespective of the order value. All shipments comply with PayPal seller and buyer protection policies.

Once Australia Post has scanned your parcel as "Delivered" or "Delivered with Safe Drop" - it is considered to be delivered. You understand and agree that there is no compensation nor insurance avaialble for deliveries that have gone missing once delivered. 

Delivery couriers including mail contractors and Australia Post employees do not ring mobile or phone numbers to confirm deliveries.

Finally - all orders are delivered. You cannot collect your order from our facility. Kindly do not ask to visit or attempt to visit our premises as refusal may or will very much offend. If you are in a hurry use Express Post in the checkout.

Purchase order customers are not eligible for $5 delivery, we will charge postage at cost. 

2. Continuity of Supply

We cannot control the supply and demand of products in the market, and thus we do not guarantee continuity of supply. However, if you are considering manufacturing a product and it contains an item from Tronixlabs - CONTACT US FIRST so we can discuss product availability, lead times, packaging types, and also volume pricing. Simply email support@tronixlabs.com with your requirements.

3. Discussion of Time

We may quote times, such as "Ships in 72 hours" or "Ships in 10 days" - these durations are business days which exclude Saturday, Sunday and public holidays. Times are always estimates! We cannot control external factors which cause deliveries to be late, and you accept this by placing an order. Our time zone is Melbourne, Australian Eastern Time/Summer time - and all times quoted (for example 3pm) are times in Melbourne. 

4. Website and Information Content and Disclaimer

All possible care is taken in preparing the information presented on our website. The content provided is subject to change without prior notice and against our best efforts may contain inaccuracies. Tronixlabs Pty Ltd will not be held liable in any way for any errors or omissions and losses from their use with regards to information described or products sold within tronixlabs.com.au, tronixforum.com, nor tronixstuff.com - this also includes information given by us to you through via any medium - including electronic form, in written form, in person or via any other means of communication. 

Products may vary from time to time and thus there is a chance the product details or specifications including images, video, colour, or look may differ from the actual product. If you are unsure about a product, contact us and we'll be more than happy to double-check anything for you.  

5. Payment

We accept payment via bank deposit, Visa, Mastercard, American Express, PayPal and Discover (via the PayPal interface). You can pay by cheque or money order with prior arrangement. We do not offer revolving credit accounts. Purchase orders are accepted from most Australian schools, universities, TAFEs and libraries at our discretion. We can also offer anyone pro-forma invoices for orders over $100 - however in this case goods will not be shipped until payment has been received and cleared. 

6. Warranty

We stand behind the products we sell, and all items include either a manufacturer's warranty or one provided by Tronixlabs Pty Ltd. The warranty information varies for each product, and can be found on each product page - or if blank is ninety days from date of delivery.

To start a warranty claim, email support@tronixlabs.com. If an exchange is required, you will bear the cost of returning the item to us, and we will pay to deliver the replacement item to you. In some cases we will not require the return of a faulty item, and will instead request a photograph of the item after being destroyed by you.

Please note - the warranty of some products such as semiconductors and electronics kits is void once construction or use has started, as we cannot give a warranty on the user's workmanship or understanding of component use. If in doubt, seek support before using a product. 

For domestic sales our products come with guarantees that cannot be excluded under Australian consumer law

7. Electronics Kit Warranty

Components included in our range of electronics kits are covered by our usual standard warranty - however once used, we cannot guarantee the components used nor the workmanship of the constructor. However if you open a kit and find something is missing or not right, contact us immediately. All warranty claims for a kit are void once construction has begun. If you open a kit and decide it's too difficult for you - contact us to discuss your options. If you have any doubts about your ability to assemble a kit - don't start, instead contact us for help. 

8. "Sorry John, it doesn't work" Kit Service

For electronic kits purchased from Tronixlabs - we offer a service which helps you resuscitate kits from the dead. If you build a kit and to the best of your efforts you can't get it to work, you can post it to us and we'll do our best to fix it for you. The cost to you is postage in both directions and the cost for any parts required for the repair. This may involve a turn-around time of seven to ten working days. If we feel that the kit is beyond repair we will post it back to you at no charge. To enquire about this service please email support@tronixlabs.com. 

9. Incomplete or incorrect orders

If something is wrong with your order, for example an item is missing or incorrect - we will accept claims for rectification up to seven days after the day of delivery.  

10. Delivery Times

We are not responsible for, or able to control the delivery time between our suppliers and Tronixlabs, nor the time taken to deliver your parcel once lodged with Australia Post or your nominated carrier. We do not offer compensation for late delivery of your order. All promised delivery times are subject to external conditions of which we cannot control, and thus we are not responsible for late delivery of your goods. 

11. Orders are Final

We do not offer "change of mind" returns or order cancellations once payment or your official purchase order has been received. We'd rather you had the right thing first time - so if you're not sure about something contact us before making an order.

12. Order Cancellation

We reserve the right to decline to trade with any company or person for any reason, including and not limited to: orders from competitors, malicious PayPal users, orders from embargoed countries, products ordered against advice, attempts of "shaming" us into action against our policies or blackmail-type activities on social media, or any other reason as we see fit. If payment was made via bank deposit, we will send a money order to your supplied address for the full amount of the sale less the cost of registered mail and money order fees.

13. Mobile Site vs. Desktop site

Our mobile site is still in beta and may have some quirks (for example, it doesn't show stock levels or shipping times). Simply select "View as desktop site" on your mobile device for the full experience

14. Legal Jurisdiction 

Tronixlabs operates in the State of Victoria, Commonwealth of Australia and thus operates under the laws and regulations of Victoria. Any legal disputes will be heard in courts or tribunals in the state of Victoria and under the laws and regulations of Victoria. If you're looking for a new holiday destination, Melbourne's a great place to visit

If you made it this far, email support@tronixlabs.com within 15 minutes of placing your order and we'll give you a free gift.

15. Limited Liability

We expressly disclaim all liability for product or information defects or errors and any effects, damage or loss that they may cause you. We do not accept any liability for your loss exceeding the legal requirements of Australian consumer law which is the repair, replacement or refund for goods purchased. You use products and information provided at your own risk. 

16. Product Certification

We make no promises about, nor offer any certification for any product sold by Tronixlabs Pty Ltd. Some items may be RoHS compliant, however if you are unsure please ask us (via support@tronixlabs.com) before purchasing items in question. 

17. eBay Customers

If you have purchased an item from our eBay store you are protected by Australian Consumer Law. The postal method used is described on the individual item's product description. 

18. Complaints

If you have a genuine complaint or a problem has not been resolved - send a concise email to the company director John Boxall via john at tronixlabs dot com. We do not reply to complaints on social media or any other medium, and any request to do so will be directed to the email above. 

19. Privacy

You can view our privacy policy here